Year 1 - UE 05 - Digital Analytics

Here is below a non exhaustive list of things to check if the Matomo tracking request is not sent properly:

• Check that the Matomo Tag Manager code is one the page.
• Check that you don't have mix content (a Matomo in https tracking a non https website and vice versa).
• Look through the console to see if there is a mistake in there in JavaScript like multiple trackers.
• Check within the network tab if the request are properly sent.
• Check if your browser is not blocking your JavaScript, pay attention it could be an extension/add-on blocking it.
• Are Matomo cookies set?
• Isn't it the fact that you are in preview mode?
• Is your IP excluded from Matomo?
• Do you have the opt-out feature on?
• If using Matomo Tag Manager are you sure you have a Matomo Tag within it?
• If using Matomo Tag Manager are you sure that you are sending the data to right site ID?
• Did you give a try to send the Matomo pixel instead?